Shipping Policy
Shipping Policy
Effective Date: [May 2025]
At Clenvy, we're committed to delivering your teeth whitening products promptly and efficiently. This Shipping Policy outlines our shipping procedures, delivery times, and related terms.
Order Processing
Processing Time: Orders are processed within a few hours after payment confirmation.
Business Days: Processing occurs Monday through Friday.
Non-Shipping Days: Orders will not be shipped on weekends or public holidays.
Order Confirmation: A confirmation email with tracking information will be sent once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping times vary based on location.
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| United States | 6–10 business days | Calculated at checkout |
| International | Varies by destination | Calculated at checkout |
Note: Delivery times are estimates and may vary due to factors such as carrier delays, customs processing, weather conditions, or other unforeseen circumstances.
Shipping Protection
We offer Shipping Protection on every order to safeguard your shipment during transit.
Important: If you choose to remove Shipping Protection from your order, Clenvy is not liable for packages that are lost, stolen, or damaged in transit.
International Shipping
Availability: Clenvy ships to most countries worldwide.
Shipping Costs: International shipping prices vary by territory and will be displayed at checkout.
Duties and Taxes: Customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.
Delivery Times: International shipping times vary based on the selected service and customs processing times.
Order Tracking
Tracking Information: Once your order ships, you will receive a tracking number via email.
Tracking Updates: You can monitor your package's progress through the carrier’s website.
Assistance: If your tracking information hasn’t been updated within 7 business days, please contact our support team through the contact form on our website.
Lost, Stolen, or Delayed Packages
Delivered but Not Received: If your package shows as delivered but you haven't received it, please check with neighbors or your local postal service. If still not found, contact us through the contact form on our website.
Delayed Packages: If your order is delayed beyond the estimated delivery time, please reach out to us for assistance.