Refund Policy
Refund Policy
Effective Date: [May 2025]
At Clenvy, we are committed to ensuring your satisfaction with our teeth whitening products. If you're not entirely pleased with your purchase, we're here to help.
First-Time Orders
If you're not completely satisfied with your first order, we offer a 100% refund within 30 days of receiving the product. To initiate a return, please fill out the contact form on our website, and our team will assist you promptly.
Subsequent Orders
For any issues with subsequent orders, please reach out to our customer service team through the contact form on our website. We'll work with you to address your concerns and explore available options.
Return Process
-
Contact Us: To initiate a return, please contact our customer service team through the contact form on our website to receive return authorization and instructions.
-
Prepare Your Package: Ensure the item is securely packaged to prevent damage during transit. The product must be unused and unopened.
-
Shipping: Ship the item to the provided return address. Please note that return shipping costs are typically not refunded unless the return is due to an error on our part.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days, depending on your card issuer's policies.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately (within 15 days of receiving it) so we can resolve the issue promptly.